Support Desk

45 open
3 escalated
more_vert Actions

Waiting Time

12
4/5

My waiting time: 12 minutes

Average: 19 minutes

Escalation

0 of my tickets are escalated

Total: 0

Channels

Assigned

32 of 254 tickets assigned to me

Average: 12 of 118

Ticket Progress

82% are currently in progress

Average: 74%

Reopening Rate

0% tickets have been reopened

Average: 0%

Activity Feed

close

Marge Cartwright updated ticket Problem with signup

30 minutes ago

Ray Donovan updated ticket ORDER-80456

2 hours ago

Helen Miller created ticket Cannot open the invoice related to ORDER-563265

3 hours ago

Anthony Briggs closed ticket My order was not delivered

3 hours ago

Helen Miller created ticket The product that was delivered doesn't work

3 hours ago

Ray Donovan updated ticket ORDER-80456

3 hours ago

Marge Cartwright updated ticket Problem with signup

5 hours ago

Alan Maynard created ticket ORDER-81569

Yesterday

Marge Cartwright created ticket Problem with signup

Yesterday

Anthony Briggs created ticket My order was not delivered

Yesterday

Messaging

close

Company Users

more_vert
  1. Anthony Briggs
    Offline
  2. Benedict Shaeffer
    Online
  3. Nicole Ferrier
    Busy
  4. Henry Rodstein
    Offline
  5. Marjory Cambell
    Online
  6. Stella Roberts
    Online
  7. Sayid Jabrane
    Busy
  8. Sally Mitchells
    Offline

REMINDERS

add
  1. Today
    Review the number of subscriptions before ICO
    2 weeks left
    Clean up database before migration to production server
    1 month left
    Rewrite user model scripting before tests

SETTINGS

more_vert
  1. Busy mode
    Activate to set your status to busy. While you are busy, other users can't send you direct messages.
  2. Notifications
    Activate to enabla activity notifications. You can find more notifications settings in the general settings.
  3. Push Notifications
    Activate to enable push notifications. You can find more notifications settings in the general settings.

Anthony Briggs

close
Yesterday
02:48 pm
Hello Anthony, did you finish the Hackman project's report ?
02:48 pm
I need it for some paper work.
02:49 pm
The Hackman report ? Iam almost done with it
Today
11:37 pm
Did you reveive the report in your inbox ? I sent it to you this morning